Faq
Where are BOZO garments made?
Our garments are crafted in close collaboration with skilled artisans and workshops in Japan, Italy France, and Morocco, with final packaging and quality control completed by our small team in France.
What is your return policy?
We accept returns within 15 days of delivery, provided the garment has not been worn, altered, or washed, and all original tags remain attached. Returns are free: we send you a prepaid label and refund the full amount, original shipping included.
Do you offer international shipping?
We ship worldwide. Shipping costs and delivery times vary by location, and you can find estimated rates at checkout. Please note that international orders may be subject to customs fees, which are the responsibility of the buyer.
How long does it take to process my order?
Pieces in stock are hand-packaged by our team and dispatched within 48 hours. Pieces made in our atelier are dispatched within two weeks; an order containing one ships together, in a single parcel. Delivery times then vary by destination and carrier.
Can I exchange a product for another size or style?
At this time, we do not offer direct exchanges. If you wish to change your item, please request a return within 15 days and place a new order.
How do I contact BOZO?
For any questions or assistance, please email our customer care team at info@bozostudio.com