Returns

RETURNS

We accept returns within 15 days of delivery, provided the garment has not been worn, altered, or washed, and that all original tags are still attached. Returns are free: we send you a prepaid return label, and we refund the full amount, original shipping included. Each garment is crafted with exceptional care and attention to detail, and we encourage you to review product descriptions, sizing information, and materials carefully before placing your order.

SHIPPING

We ship all orders using DHL for international deliveries and Colissimo or Chronopost for shipments within Europe. Estimated delivery times for each product are listed in their respective product descriptions, and our team will share key shipping updates via email. Please note that carrier services may vary depending on your location to ensure the fastest and most reliable delivery.

Each garment is hand-packaged by our small team. Pieces in stock are dispatched within 48 hours, pieces made in our atelier within two weeks. An order containing an atelier piece ships together, in a single parcel.

Due to the continuing impacts of global logistics, shipping times may be subject to delays. If your delivery is delayed, contact us at info@bozostudio.com and we will follow up with the carrier.

Per our shipping agreements, all packages will be declared as merchandise. Customs duties, import taxes, or any additional charges are not included in the shipping cost and are the responsibility of the customer. We cannot alter or reduce the declared value of your package.

If a parcel is lost or arrives damaged, contact us at info@bozostudio.com: we handle the claim with the carrier and replace or refund your order.